Micro Influencer Power: The Lessons of the Kis Cafe Controversy

When a Restaurant Overlooked a Micro Influencer—And Paid the Price

A recent incident at San Francisco’s Kis Cafe has spotlighted the consequences—and remarkable influence—of micro influencers in today’s digital landscape. The saga began when chef and co-owner Luke Sung reportedly belittled TikTok micro influencer @ItsKarlaBB, dismissing her content and follower count (then 15,000). Sung questioned the value of her work and audience, suggesting her community wasn’t a fit for his upscale restaurant. The influencer shared an emotional recount of this treatment in a TikTok video that quickly went viral, amassing more than 20 million views. Her follower count soared beyond 350,000 in the aftermath.

The backlash was swift: Kis Cafe’s online reviews plummeted, Luke Sung issued a public apology and resigned, and the restaurant announced its permanent closure—all within days. The episode provides a cautionary tale for brands that underestimate the reach and relevance of micro influencers in shaping consumer perception and business outcomes.

@itskarlabb
its a long video and not something i would normally upload but i feel like i had to talk about this experience. i basically ran out of there but i wish i would’ve stood up for myself. if you are a micro influencer i know it’s easy to feel discouraged at times but don’t let anyone make you feel small or unimportant!!
♬ original sound - itskarlabb

What Is a Micro Influencer?

A micro influencer is a content creator with a social media following typically between 1,000 and 100,000. Unlike celebrities, they are often regular people–enthusiasts, hobbyists, or local experts–who focus on specific niches such as food, fashion, tech, travel, or parenting. Audiences are highly engaged and view micro influencers as trusted insiders.

The Real Value of Micro Influencers

Authenticity & Trust: Micro influencers build genuine, peer-like relationships with their followers, driving higher engagement and fostering trust. Followers are more likely to act on their recommendations than on those from celebrities.
Cost-Effective & High ROI: Partnering with micro influencers is affordable, and campaigns tend to deliver better return on investment, especially for local businesses or emerging brands.
Targeted Reach: Brands can access highly specific audiences, from vegan bakers to local diners, by selecting influencers whose communities naturally align with their products.
Crisis & Reputation Power: As seen in the Kis Cafe case, micro influencers can both uplift and challenge brands, wielding real sway over public perception and business survival.

Where Micro Influencers Thrive: Niches & Platforms

Top micro influencer verticals include: food, local restaurants, beauty, wellness, travel, finance, parenting, pets, tech, DIY, and niche hobbies.

Examples of Micro Influencers Driving Impact

@ItsKarlaBB (TikTok): Food and lifestyle influencer who triggered mass public response over the Kis Cafe controversy, demonstrating the real-world impact of micro influencer voices.
Trader Joe’s Kitchen (@traderjoeskitchen, Instagram): Focuses on creative food content, driving strong engagement for brands in the grocery sector.
Michela | Break Your Budget (@breakyourbudget, TikTok): Personal finance for young professionals, helping brands reach millennial and Gen Z audiences.
Rebecca Pytell (@rebeccagf666, Instagram): Gluten-free/vegan lifestyle, with expertise positioning her as an authority in health and wellness.
Jennifer Hsiao (@jennifer.hsiao, Instagram): Baking and pastry, illustrating value for food and cookware brands

@breakyourbudget
This is obviously a VERY convoluted conversation and I want to know if this $1700+ number surprised you? Because TBH for annual spend (esp if you color your hair) it’s low lol I also want to make sure my baseline thoughts around this are CLEAR: 1. Articles I read about beauty spend are often written in a shameful tone towards women which I deeply disagree with. The fact that there is an expectation for women to look a certain way (ESPECIALLY when there are earnings tied to it) and then when we DO spend on beauty we are shamed for it… I can’t even go there 2. There is nothing wrong with wanting to invest in your appearance to look/feel your best it just has to be within reason 3. Appearance and “pretty” is subjective - I interpret it as doing the most with what you’ve got  4. Wage/earnings discrimination around appearance is obviously misogynistic which adds a complexity to this conversation I can’t hit on in a short video. But happy to in future videos if there is interest! I HIGHLY recommend reading "The Price of Pretty" by Hanna Horvath on substack! @Hanna Horvath, CFP®
♬ Mouse click sound - moromi

Michela | Break Your Budget (@breakyourbudget, TikTok):

Why This Matters

The Kis Cafe fallout offers a sharp lesson: micro influencers are not just “small fish”—they’re key connectors with the power to shape (or shake) reputations. Brands that embrace these creators for their authenticity, trust, and precision targeting can drive outsized engagement, loyalty, and revenue. Underestimating or disrespecting their influence, as Kis Cafe discovered, can be costly.

The Greater Lesson for Us All

It is best to be courteous in business dealings; how you treat creatives and freelancers matters. Beyond the concern of the reach of a creator, backlash is always a possibility. I personally think that if you treat others in the way you would like to be treated, the mutual respect leads to better working relations and mutual success

Sources Cited

https://sproutsocial.com/insights/microinfluencer-marketing/

https://sfstandard.com/2025/07/24/kis-cafe-influencer-luke-sung-yelp-viral/

https://www.cmswire.com/digital-marketing/social-media-influencers-mega-macro-micro-or-nano/

https://www.tribegroup.co/blog/what-is-a-micro-influencer

https://www.uschamber.com/co/grow/marketing/small-business-micro-influencers

https://www.linkedin.com/pulse/rise-micro-influencers-smarter-marketing-smaller-scale-ryxhc

About the Author

Nikki Lopez is a seasoned professional with over a decade of experience in the startup world, specializing in leveraging creative content and community building to empower content creators. Known for a strategic approach and a deep understanding of audience needs, Nikki has a proven track record of leading the development of engaging content strategies and guiding the growth of thriving communities. Her leadership focuses on fostering meaningful interactions and impactful journeys for both creators and their audiences.